Standard 7
At Salesian College, complaints handling processes are accessible, child-focused, culturally safe and easily understood by all members of the college community.
TO MEET THIS STANDARD THE COLLEGE MUST ENSURE
- An accessible, child focused complaint handling policy which clearly outlines the roles and responsibilities of leadership, staff and volunteers, approaches to dealing with the college.
- Different types of complaints, breaches of relevant policies or the Code of Conduct and obligations to act and report.
- Effective complaint handling processes are understood by children and young people, families, staff and volunteers, and are culturally safe.
- Complaints are taken seriously, and responded to promptly and thoroughly.
- The college has policies and procedures in place that address reporting of complaints and concerns to relevant authorities, whether or not the law requires reporting, and co-operates with law enforcement.
- Reporting, privacy and employment law obligations are met.
HOW IS THE COLLEGE IMPLEMENTING THIS STANDARD
- Complaints Handling Policy clearly articulates complaints processes and is accessible on website.
- Reporting Obligations Policy in place.
- Child Safety and Wellbeing Record Keeping Policy in place.
- Student-focussed complaints process.
- Complaints processes and procedures communicated to college community annually.
- Oratory Program includes student empowerment content.